Frequently
Asked Questions

Agent/Landlord

Rello is an end-to-end marketing and leasing management software system. On one integrated platform, Rello gives landlords and agents customizable solutions to generate demand for listings, receive pre-qualified offers, qualify prospective tenants, negotiate and execute leases and collect payments.

The name 'Rello' comes from Rent + Hello, and represents Rello's approach for making renting a friendly experience. Rello is an end-to-end leasing platform designed to streamline the rental application and leasing process. By combining innovative fintech infrastructure, real-time data analysis, and advanced automation, Rello simplifies renting for both property managers and applicants. Catering to the needs of a fast-moving, digital-first market, Rello eliminates outdated manual processes and provides a seamless, secure, and efficient experience for all parties involved.

Rello provides a fast, automated and transparent digital workspace for [landlords/property managers] to manage the rental application process. Rello unlocks: A streamlined leasing process: Easily attract and manage prospective tenants from application to lease signing directly to your listings. More efficient operations: Save time and effort by utilizing the AI-Powered Application Management Dashboard to quickly evaluate tenant applications. Customizable solutions: Choose from a range of services that best fit your leasing requirements.

Rello allows you to pay as you go with no commitment to try our services. You can select the services that fit your needs, including qualifying prospective tenants, managing applications, sending leases, collecting payments and more.

Rello provides an easy-to-use template for import and export of portfolio data. Rello also has integrations with PMS systems, such as Rentmanager and Yardi.

We provide a comprehensive onboarding experience, including onboarding materials and hands-on support to guide you through the process seamlessly.

Depending on your custom solution, partners can get started in just minutes. We simplify the onboarding process so you can focus on more valuable tasks while we handle the details.

Security and Compliance

All information that is passed to Rello is kept encrypted and access-controlled. When you share data, you share it with Rello alone, and agents, brokerages or property managers only see the data you agree to share in an aggregated view. Rello's system is more secure than sharing documents and information via email because data is encrypted and applicants, guarantors, and roommates do not see each other's data.

Data is encrypted and secured: All data shared through the Rello platform is fully encrypted and securely stored to ensure that sensitive information is protected from unauthorized access. Links instead of documents and attachments: Rather than sending physical attachments, Rello uses secure links to share documents, reducing the risk of exposure and making it easier to control access to sensitive information. Roles in the platform define which agents/owners can see specific data: Access to applicant data is restricted based on user roles within the platform. Only designated agents or property owners can view specific pieces of information as determined by their assigned permissions. Alerts for all applicant interactions: The platform provides alerts for every interaction made with applicant data, ensuring full transparency and allowing agents and owners to track every action in real-time. No one sees each other's data: Applicants and other users are kept completely separate in the system, ensuring that no personal information is visible or shared between parties, such as between applicants and guarantors or between applicants and roommates.

No, Rello does not sell any data.