Privacy Policy

Last update: May 12, 2023

We at Rello Group, Inc. (“Rello,” “we,” “us,” or “our”) know that privacy is very important to you.

We have created this privacy policy (the “Privacy Policy”) to describe what kinds of personal information we may obtain through:

  • Platform:
    • The Rello platform, which is used for creating user profiles;
  • App:
    • Our mobile application (the “Rello App”);
  • Websites:
  • When you interact with us in any other way.

We explain how we may use and disclose that information, the steps we take to keep it secure, your choices regarding our use of this information, and how you how can contact us if you have any questions about our privacy practices. We will refer to the above-listed ways in which you may interact with us collectively as the “Services.” Capitalized terms not defined in this Privacy Policy shall have the meanings set forth in our Terms of Use.

By visiting the websites, platforms and applications listed above, or using the Rello Services, you accept the practices described in this Privacy Policy. If you do not agree to all of the terms of this Privacy Policy, you may not access or use the Services.

Table of Contents

INFORMATION WE COLLECT

In the course of operating the Services, Rello collects or receives the following types of information, which may include personal information.

a) Contact Information

When you sign up to use the Services, you will be required to provide us with personal information about yourself, such as your name, address, phone number, and e-mail address (collectively, the “Contact Information”). We do not collect any Contact Information from you when you use our Services unless you provide us with the Contact Information voluntarily.

b) Prequalification Information

In order for us to complete the prequalification process, you will be required to provide certain information in addition to the Contact Information noted above. Such information will include your employment information, banking information, information on other assets and information that can be used to verify your identity. (collectively, the “Prequalification Information”).

c) Third Party Information

We may receive personal information and other information about you from third party companies such as Checkr, Inc. that provide background check services to us (“Third Party Information”).

d) Geolocational Information

To provide access to the Services while you are using an electronic device, we automatically collect geolocational information from your mobile device, your wireless carrier, or certain third-party service providers (“Geolocational Information”). Collection of such Geolocational Information occurs only when the Services are running on your mobile device. You may control the collection of Geolocational Information through the user settings on your device. You may decline to allow us to collect such Geolocational Information, in which case Rello will not be able to provide certain services to you. Please be sure to manage your mobile device and privacy preferences on the Platform on an ongoing basis.

e) Other Information

In addition to the Contact Information, the Prequalification Information, the Third Party Information and the Geolocational Information, we may collect additional information regarding you and your use of our Services, your interactions with us, as well as information regarding your computer or other devices used to access our Services (collectively, the “Other Information”). Such Other Information may include:

  • Information obtained from you. Additional information about yourself that you voluntarily provide to us, such as your comments and feedback through the Contact Us form.
  • Information obtained from your online activity. Information that we automatically collect when you use the Services, such as (i) information about the device from which you access the Services (i.e., the type of device, the advertising identifier (“IDFA” or “AdID”), the operating system and version (for example iOS, Android or Windows), your carrier and network type (WiFi, 3G, 4G, LTE); (ii) your IP addresses (which may consist of a static or dynamic IP address and will sometimes point to a specific identifiable computer or device); (iii) browser type and language; (iv) referring and exit pages and URLs; (v) date and time; (vi) amount of time spent on particular pages; (vii) what features of the Services you use or visit, including your use of the Platform; and (ix) similar information concerning your use of the Services.
  • Information we collect automatically through cookies, and similar technology. Like most online services, we automatically receive standard technical information when you connect with the Services. We collect this information through browser cookies, pixels, web server logs, web beacons, and similar technologies. These features enable us to personalize your experience with the Services, understand how you use them, maintain a persistent session, and improve and further develop the Services. Cookies are small packets of data that a website stores on your computer’s hard drive so that your computer will “remember” information about your visit. We use cookies to help us collect Other Information and to enhance your experience using the Services. Specifically, we use cookies to authenticate users, personalize your experience when using the Services, analyze which features of the Services you use most frequently, and measure and optimize advertising and promotional effectiveness. To do this, we may use both session cookies, which expire once you close your web browser, and persistent cookies, which stay on your computer until you delete them. If you do not want the Services to place a cookie on your hard drive, you may be able to turn that feature off on your computer or mobile device. Please consult your Internet browser’s documentation for information on how to do this. However, if you decide not to accept cookies from us, the Services may not function properly. When the Services are made available to you through third-party sites, please be aware that these other sites maintain their own policies regarding cookies and the collection and use of information. You are responsible for reviewing those policies.
  • Information obtained from third-party analytics services. We use third-party analytics services (such as Google Analytics) to evaluate your use of the Services, compile reports on activity, collect demographic data, analyze performance metrics, and collect and evaluate other information relating to the Services and mobile and internet usage. These third parties use cookies and other technologies to help analyze and provide us the data. By accessing and using the Services, you consent to the processing of data about you by these analytics providers in the manner and for the purposes set out in this Privacy Policy. The information used by such analytics services is generally at the aggregate level. To the extent any such information is at the individual level or is used for secondary marketing purposes, Canadian users may opt-out of such collection or use by sending an e-mail to privacy@rello.co or writing to us at:
    Rello Group, Inc.
    131 Spring St
    4th Floor
    New York, NY 10012
    For more information on Google Analytics, including how to opt out from certain data collection, please visit https://www.google.com/analytics. Please be advised that if you opt out of any service, you may not be able to use the full functionality of the Services.

HOW WE USE YOUR INFORMATION

We use your personal information to provide the Services to you, and to operate our business. These business services include:

  • Service-Related Usage: We use the Contact Information, the Prequalification Information and the Other Information to provide and support the Services, such as communicating with you regarding your rental application, managing your account, providing customer service, informing you about our services, and maintaining our systems. We use the Prequalification Information to prequalify you for apartments on the Platform. You will be able to see all apartments that you prequalify for on the Platform. We use the Geolocational Information to recommend apartments close to you.
  • Analyzing and Improving the Services: We may run calculations, aggregate, normalize, clean, and make derivative works of the information obtained about you in order to
    • Understand and analyze usage trends and preferences;
    • Monitor and analyze the effectiveness of the Services;
    • Improve the Services and develop new products, services, features, and functionality; and
    • Test the Services and our infrastructure to make sure the Services are working correctly.
  • Marketing: As permitted by applicable law, we may use the Contact Information and the Other Information for marketing purposes, such as informing you about our services. Where required under applicable law, we will obtain your prior opt-in consent to send you electronic marketing communications.

HOW WE SHARE YOUR INFORMATION

We may share transfer, or disclose Contact Information, Prequalification Information, Geolocational Information, and/or Other Information if you consent to us doing so, as well as in the following circumstances:

  • To provide our Services to you. To provide you with our Services, we need to share your name, phone number, address and Prequalification Information with verification providers as well as the property or leasing manager of the apartment you are interested in. Such parties will use such information in accordance with the terms of their respective privacy policies. We will also share your Third-Party Information with the property or leasing manager of the apartment you apply for so they can make a decision regarding your rental application.
  • To better understand and serve our customers. In an ongoing effort to better understand our users and our Services, we might analyze Contact Information, Prequalification Information, Geolocational Information and/or Other Information in aggregate form in order to operate, maintain, manage, and improve the Services. This aggregate information does not identify you personally. We may share this aggregate data with our affiliates, agents, and business partners. We may also disclose aggregated user statistics in order to describe our products and services to current and prospective business partners and to other third parties for other lawful purposes.
  • To assist us running our business. We may employ other companies and individuals to perform functions on our behalf. Examples may include providing marketing assistance, Prequalification, and customer service. These other companies will have access to the Contact Information, the Prequalification Information, the Geolocational Information, and the Other Information only as necessary to perform their functions and to the extent permitted by law.
  • As part of the sale or other transfer of our business. As we develop our businesses, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, sale of assets, dissolution, investment, or similar corporate event, the Contact Information, Prequalification Information, Geolocational Information, and Other Information may be part of the transferred assets.
  • For legal purposes. To the extent permitted by law, we may also disclose Contact Information, the Prequalification Information, the Geolocational Information, and the Other Information when required by law, court order, or other government or law enforcement authority or regulatory agency, or whenever we believe that disclosing such information is necessary or advisable, for example, to protect the rights, property, or safety of Rello or others.

We will take reasonable measures to require that any party receiving any of your personal information from us undertakes to: (i) retain and use such information only for the purposes set out in this Privacy Policy; (ii) not disclose your personal information except with your consent, as permitted by law, or as permitted by this Privacy Policy; and (iii) generally protect the privacy of your personal information.

HOW WE PROTECT YOUR INFORMATION

We take commercially reasonable steps to protect the Contact Information, the Prequalification Information, the Geolocational Information, the Third-Party Information, and the Other Information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. Please understand, however, that no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that the information you supply will not be intercepted while being transmitted to and from us over the Internet. In particular, e-mail sent to or from the Platform may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail.

CHILDREN’ INFORMATION

We do not knowingly collect personal information from children under the age of 13 through the Services. If you are under 13, please do not give us any personal information. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Privacy Policy by instructing their children to never provide us personal information without their permission. If you have reason to believe that a child under the age of 13 has provided personal information to us, please contact us, and we will endeavor to delete that information from our databases.

EXTERNAL WEBSITES AND PAYMENT SERVICE PROVIDERS

The Services may contain links to third-party websites. Rello has no control over the privacy practices or the content of any of our business partners or other websites to which we provide links. As such, we are not responsible for the content or the privacy policies of those third-party websites. You should check the applicable third-party privacy policy and terms of use when visiting any other websites.

ACCESSING AND MODIFYING INFORMATION AND COMMUNICATION PREFERENCES

If you have registered for the Services, you may access, review, delete and make changes to your Contact Information, Prequalification Information, and certain Other Information by following the instructions found on the Website, the Platform or the Rello App, as applicable.

DO NOT TRACK

As discussed above, third parties such as advertising networks and analytics providers may collect information about your online activities over time and across different websites when you access or use the Services. Currently, various browsers offer a “Do Not Track” option, but there is no standard for commercial websites. At this time, we do not monitor, recognize, or honor any opt-out or do not track mechanisms, including general web browser “Do Not Track” settings and/or signals.

NOTICE TO NEVADA RESIDENTS

If you are a resident of Nevada, you have the right to opt-out of the sale of personal information to third parties. You can exercise this right by contacting us at privacy@rello.co with the subject line “Nevada Do Not Sell Request” and providing us with your name and the email address associated with your account.

NOTICE TO CALIFORNIA RESIDENTS

Pursuant to California’s “Shine the Light” law (Civil Code Section §1798.83), residents of California have the right to obtain certain information about the types of personal information that companies with whom they have an established business relationship (and that are not otherwise exempt) have shared with third parties for direct marketing purposes during the preceding calendar year, including the names and addresses of those third parties, and examples of the types of services or products marketed by those third parties. If you wish to submit a request pursuant to Section 1798.83, please contact us via email at privacy@rello.co

IMPORTANT NOTICE TO NON-U.S. RESIDENTS

The Services are operated in the United States. If you are located outside of the United States, please be aware that any information you provide to us will be transferred to the United States where the privacy laws may not be as protective as those in your country of origin. If you are located outside the United States and choose to use the Services, you consent to any transfer and processing of your personal information in accordance with this Privacy Notice, and you do so at your own risk.

UPDATES TO THIS PRIVACY POLICY

This Privacy Policy is effective as of the date stated at the top of this Privacy Policy. We may update this Privacy Policy from time to time and without prior notice to you to reflect changes in our privacy practices. We will indicate at the top of this Privacy Policy when it was most recently updated, and we encourage you to revisit this page periodically to stay aware of any changes. By accessing the Services after changes to this Privacy Policy have been made, you are deemed to have accepted such changes.

HOW TO CONTACT US

If you have any questions or comments about this Privacy Policy, our privacy practices, or if you would like to exercise your rights and choices, please email us at privacy@rello.co